12 August 2026
Mary Waters High School in Makhanda has insufficient tablets for its matrics. “Overall, the project was a complete failure for the school,” a teacher said. “Building a computer lab would have been better and would have given our learners more skills. The computer lab would be for everyone, and it would be strictly monitored.” The school has zero ICT infrastructure. Archive photo: Lucas Nowicki
At Mary Waters High School in Makhanda, educational tablets intended to support matrics are stored in a cupboard. The school received 115 of them at the start of 2025. The devices came preloaded with past papers, and each was to receive 50GB of mobile data at the start of every month. They were part of an Eastern Cape Department of Education (ECDoE) programme that provided devices to 54,000 grade 12 learners.
This year, not one has been issued to a learner.
“The tablets were not distributed this year due to a shortage of tablets, with some not functioning properly,” said a senior teacher who asked not to be named as he is not authorised to speak to the media.
Of the learners who received devices in 2025, he estimated that only about 30% used them for schoolwork in any meaningful way. He also said that in the 18 months since the programme began “the department has not monitored the project”.
Mary Waters is not an outlier. GroundUp contacted 12 schools across the province – in Makhanda, Gqeberha, Butterworth, Idutywa, Queenstown, Mount Ayliff, Libode, Ngcobo, King William’s Town, Despatch and Maclear. Not one is running the programme as designed in 2026.
In August 2025, the department made available to the legislature along with replies to DA shadow education MEC Horatio Hendricks a district-by-district delivery report. The report, dated 15 May 2025, records that 53,254 of the 54,000 devices had been delivered by that date, reaching roughly half of the province’s 108,000-strong full-time matric cohort.
However, the report noted that 746 tablets were still owed to 41 schools and listed 165 schools with shortages. Whether these were ever delivered is one of the questions the department has not answered.
The department says its focus was matriculants at no-fee Quintile 1 to 3 schools, but “due to budgetary constraints, not all Q3 matriculants received tablets”.
For example, in Makhanda, three of the town’s six qualifying schools received none. The department has never published the criteria by which schools were included or excluded.
The department set aside R686-million for the programme: it committed R447-million on devices, with most of the remainder allocated to providing a 50GB monthly MTN data allocation to each learner, budgeted at R9.6-million per month.
The tablets were meant to be returned at the end of 2025, but department spokesperson Mali Mtima said just 64% came back, meaning roughly 19,200 devices were not recovered, valued at around R159-million at cost.
The department said it had “developed a retrieval strategy”.
Its answer to the shortages is that learners should share. But at the schools we reached, no sharing is happening. The tablets that survived 2025 are sitting in storage, either locked, damaged, unassessed or awaiting department instructions.
According to the department’s delivery report, the rollout was split between devices from Rizzen and Huawei. The department told the legislature in October that on one model learners “were able to bypass the security features”. It did not say which.
The devices are centrally managed, and only approved educational applications are allowed to be installed. Teachers at schools in Makhanda said learners loaded Facebook, WhatsApp and TikTok, and the management software responded by locking the devices. The three Makhanda schools received Rizzen devices, according to the report.
While Quintile 3 principals were told the budget could not stretch to their schools, the report records that 101 devices were delivered in mid-January to Port Alfred High School – a Quintile 5, fee-charging school – on a priority list of schools scheduled for MEC visits.
At Mrwetyana Secondary School in Makhanda, the department says 102 tablets were issued, and 82 were returned; the school counts 44 as being in working order. Since there are over 80 matriculants in the school’s 2026 matric cohort, the school decided not to reissue the tablets.
An educator at Colosa Senior Secondary School in Idutywa described similar attrition: most tablets were returned, but damaged devices drastically reduced the number available to this year’s matric class.
A tablet disabled by its own management can be reconnected to the management console and reimaged, a process a technician can perform in batches. Asked who administers the 54,000 devices, how many are currently locked, and whether a single one has ever been restored, neither the department nor MTN would say.
At Cibeni Senior Secondary School in Libode, principal Sonwabile Njani said most of the returned tablets were “damaged” and now sit in a storeroom. Nobody, he said, has come to assess them.
At Mpeni Secondary School in Mount Ayliff, school records seen by GroundUp show that of the 102 tablets issued to Grade 12 learners, 86 were returned. Among the returns, 28 were “damaged”, 60 came back without chargers and 28 without SIM cards. Learners removed SIM cards for use in their own phones, a practice the department had reported to the legislature in August 2025. Twelve devices were recorded as lost, with a single affidavit as the school’s documentation. The school has 197 learners in this year’s matric class and, on its own reckoning, a shortfall of 150 tablets.
Neither the Department of Education nor MTN have owned up to a failure to effectively monitor the programme. Archive photo: Ashraf Hendricks.
Across 54,000 devices and 18 months, MTN – the contractor that supplied both the tablets and the data – says not a single fault has been formally escalated to it.
“MTN is not aware of any material repair, replacement, or insurance matters having been formally escalated through the agreed support channels,” the company said in written answers.
This is consistent with what the schools describe, because the contract’s fault-reporting machinery was built to catch hardware defects. The programme’s actual failures – devices locking themselves, chargers and SIMs missing, teachers with no one to call, and a department that never visited – do not generate a warranty claim. The silence was perhaps read as success.
MTN describes itself as a connectivity provider and says device management is the department’s responsibility.
Yet MTN configured and delivered the 54,000 tablets, and the legislature names MTN as the contractor for the R447-million device purchase. MTN’s own written answers describe it as configuring and preparing the devices and replacing failed units “prior to delivery to the customer”.
MTN confirmed it “has access to network and service utilisation information” showing how many of the 54,000 SIMs actually carry data. But it declined to disclose this and the department will not say whether it has ever asked.
MTN also declined to answer a further 25 questions, including who runs the device management platform, whether data is billed at a flat rate per SIM or by actual use, and whether it would object to the department releasing the contract.
“Our position remains unchanged,” it said, referring all questions to the department as “the contracting authority and programme owner”.
The department, in turn, says it cannot disclose costs “due to the contractual nature of the agreement between the two parties”. Each party says the other must answer.
Professor Mary Metcalfe, a senior education policy analyst, said, “A motivation for tablet roll-out needs to consider the risks, and have a contingency plan which identifies risks (including maintenance and loss) and lays out backup actions if they occur.”
“It would be good to see evidence of such a plan for such a costly undertaking – especially when the Eastern Cape has cut its infrastructure budget by 22.6%.”
There should also, she said, be “evidence of learning from similar laptop initiatives in other provinces (such as Gauteng and Mpumalanga), including procurement process risks”.
No such plan has been produced. We asked MTN to identify the procurement mechanism under which it was appointed. It said only that it “participated through a government procurement mechanism available to qualifying service providers” and declined to give a tender number.
The data allocation keeps running even if a learner never touches a device. The department budgeted R9.6-million per month for it and defended the 50GB as necessary “to give learners meaningful access to online educational apps and websites”.
School after school we contacted said the data was unreliable. Teachers in Makhanda reported several months, from May to August, without it in 2025. At Ikhwezi Lokusa Senior Secondary School, near Queenstown, an educator said the devices were faulty and often lacked data, leaving learners with little beyond the past papers preloaded on the tablets.
MTN confirmed “periods during which services were impacted by matters addressed through the agreed contractual processes” and would not say whether the department was refunded. The department, for its part, told the legislature in August 2025 that it had made no payment on the data portion “pending a verification session of the invoices”.
