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Have a question you would like answered? Email us and we may answer it. The questions here are based on ones from our readers, with identifying information removed.

Please note: GroundUp is just a news agency. We are not lawyers or financial advisors, and we have nothing to do with SASSA, Home Affairs, or any other government bodies. We do our best to make the answers accurate using publicly available information, but we cannot accept any legal liability if there are errors. If you notice any discrepancies, please email info@groundup.org.za.

Topic: Social Grants  |  Show questions and answers for all topics

IĀ tried to register my son a month after he turned 18 for an SRD grant butĀ the website says his ID and grant is already active. What can we do?

SASSA says that if you suspect wrongdoing like that, you must immediately contact their fraud hotline at 0800 601Ā 011, and give them the ID number.

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How can I protect my personal information and documents to prevent my SASSA accounts from being hacked?

If your ID and child’s birth certificate are stolen, immediately report them to the police, SAFPS, Home Affairs, SASSA, and Postbank to block fraud, replace document

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Why was my disability grant application declined despite submitting all required documents?

Your disability grant may have been declined because your medical form was outdated. You need to submit a recent report and appeal.

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Will withdrawing my provident fund affect my disability grant income?

It depends whether your monthly provident fund withdrawals put you over the maximum allowed income to qualify for the disability grant.

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Can I be paid my UIF and SASSA pension while also getting money from my old job?

Yes, but SASSA grants are means tested, and UIF and pension benefits count as income, so your grant will be less.

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How can I apply for a SASSA child support grant if I don't have a bank statement to prove my income?

If you don’t have a bank account, there are other ways you can prove your income situation to SASSA.

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Can I apply for an old age SASSA grant if my wife's annual income exceeds the maximum income threshold but I am unemployed and she is under debt review?

Unfortunately, if your combined income exceeds the threshold, your application is unlikely to succeed, but you can appeal the decision.

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Why does my identity verification link for my SASSA application not work?

There could be a problem with your photo or the information captured in your application could be incorrect or incomplete.

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What can I do if someone fraudulently applied for a disability grant on behalf of someone else, and is collecting the money, without their knowledge?

The true beneficiary can officially revoke the power of attorney that the person has assumed, and report the fraud to SASSA.

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How can I get a permanent disability grant? I have not been able to work since 2018.

When you apply for a disability grant, you will undergo a medical assessment to determine whether you should qualify for a temporary or permanent grant.

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