Answers to your questions

Have a question you would like answered? Email us and we may answer it. The questions here are based on ones from our readers, with identifying information removed.

Please note: GroundUp is just a news agency. We are not lawyers or financial advisors, and we have nothing to do with SASSA, Home Affairs, or any other government bodies. We do our best to make the answers accurate using publicly available information, but we cannot accept any legal liability if there are errors. If you notice any discrepancies, please email info@groundup.org.za.

Topic: Sassa | Show questions and answers for all topics

When I tried to apply for a SASSA grant, I was told it is already active. What should I do?

It is possible that someone is fraudulently using your details to collect a social grant. You should contact SASSA as soon as possible.

Sassa Social Grants

If SASSA approves my appeal of a social grant application, will they pay me the money for all the months since I applied?

Yes, SASSA will pay for the months you didn’t receive payment if your appeal succeeds.

Sassa Social Grants

My R350 SASSA grant was approved last year but I haven't received any payments. Please help!

You should notify SASSA. If the problem persists, you can contact Black Sash or a similar organisation.

Sassa

I was denied spousal maintenance under Rule 43. I felt like the judge's decision was influenced and unjust. What can I do?

You should seek legal assistance from Legal Aid.

Law Sassa

How can I get a refund from a life policy that deducted money from my mother's SASSA grant that she says she did not consent to?

You may have to contact both SASSA and the insurer that has been deducting the money. The Black Sash could give you legal assistance

Older people Sassa

How can I get my SRD money out of my Postbank account?

You will have to contact Postbank directly.

Sassa Social Grants

How can I obtain my late wife's death certificate to apply for a disability grant if her family refuses to give me the original?

As the surviving spouse, you can apply for a copy of the death certificate from Home Affairs and have it certified.

Home Affairs Sassa

I tried to register my son a month after he turned 18 for an SRD grant but the website says his ID and grant is already active. What can we do?

SASSA says that if you suspect wrongdoing like that, you must immediately contact their fraud hotline at 0800 601 011, and give them the ID number.

Sassa Social Grants

How can I protect my personal information and documents to prevent my SASSA accounts from being hacked?

If your ID and child’s birth certificate are stolen, immediately report them to the police, SAFPS, Home Affairs, SASSA, and Postbank to block fraud, replace document

Sassa Social Grants

Why does SASSA consider outstanding debt or loans as income with regard to the means test when applying for the old age grant?

SASSA does not regard outstanding debt or loans as income but regards these as assets. The current old age grant monthly income thresholds is R8,990 for a single person and R17,890 if you are married.

Sassa