Answers to your questions
Have a question you would like answered? Email us and we may answer it. The questions here are based on ones from our readers, with identifying information removed.
Please note: GroundUp is just a news agency. We are not lawyers or financial advisors, and we have nothing to do with SASSA, Home Affairs, or any other government bodies. We do our best to make the answers accurate using publicly available information, but we cannot accept any legal liability if there are errors. If you notice any discrepancies, please email info@groundup.org.za.
I lost my V-list stamped passport. What happens if I get a new one?
You will still be V-listed. These bans are not taken off until they have been successfully appealed.
How can I get compensation if I was wrongfully arrested?
There are a few ways you can do this, but it must be within three years of the arrest.
I just found out my partner is HIV-positive. Help!
There are three points to consider here.
Can I register my child's birth if I did not have valid documents at the time?
Yes. Every child has the constitutional right to a name and nationality from birth, including birth registration.
Can I apply for citizenship if I wasn't born in here and only one parent is South African?
Yes, but you need to get a South African birth certificate first.
Can I apply for a loan while receiving a SASSA grant?
Yes, although you can't borrow money from SASSA itself.
Do I have to take my ARVs at exactly the same time every day?
Not really. Changing the time you take them by several hours is nothing to worry about.
My ex used my ID number to apply for RDP housing. Now I don't qualify.
You need to report this fraud to the Department of Human Settlements and escalate if necessary.
What can I do if I have been blacklisted?
Approach the business you owe money to and try to negotiate a settlement. Then go into debt counselling.
My mother still hasn't received her full grant after being short paid in September 2023.
You should contact Postbank either by phone or email.