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Answers to your questions

Have a question you would like answered? Email us and we may answer it. The questions here are based on ones from our readers, with identifying information removed.

Should my father still change his SASSA gold card to the Postbank black card, even though he receives his pension through his personal bank account?

Yes, Iā€™m afraid everyone must change their SASSA gold cards to the Postbank black cards.

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What rights do the backyard dwellers have to my motherā€™s council house now that she's died?

Council houses are not owned but rented to tenants, the tenancy agreement comes to an end automatically when the tenant dies.

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I applied for housing 20 years ago, but I'm no longer with the person I applied with, and I have since married someone else. How do I proceed?

Depending on where you are, you would be listed on a Municipal Housing Demand Database or your provinceā€™s Housing Needs Register. But if you and your previous partner did not get an RDP / BNG house, y

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IĀ tried to register my son a month after her turned 18 for an SRD grant butĀ the website says his ID and grant is already active. What can we do?

SASSA says that if you suspect wrongdoing like that, you must immediately contact their fraud hotline at 0800 601Ā 011, and give them the ID number.

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Where can I as a pensioner go with my disabled grandchildren now that we have been evicted?

You should get legal advice if you have been evicted without a court order.

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How can I report a crime anonymously? Will I be taken seriously?

To report a crime anonymously, you can call the Crime Stop hotline at 08600 10111.

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How can I get my provident fund if the company I worked for has been sold to another group?

If the company isn't helping you, perhaps go directly to your provident fund administrator.

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Why is SASSA not sending me an ID verification link?

It could be that they are struggling to verify your identity because you have a green ID book and your photo is not clear enough.

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Where can I apply for an ID online?

You can submit ID and passport applications and payments on the eHomeAffairs website.

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How can I check if the RDP house I applied for has been approved?

There are a few ways you can check your housing application status

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