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Answers to your questions

Have a question you would like answered? Email us and we may answer it. The questions here are based on ones from our readers, with identifying information removed.

If SASSA approves my appeal of a social grant application, will they pay me the money for all the months since I applied?

Yes, SASSA will pay for the months you didn’t receive payment if your appeal succeeds.

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How can I help my minor child claim his inheritance if I don't have access to his deceased parent's documents?

Start by contacting the Master of the High Court in the area where your child's parent lived and explain the situation.

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If I retire early due to ill health, will I still receive a pension?

If you are a member of a provident fund, your disability or ill health benefit is treated as a retirement benefit.

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How can I apply for Free Basic Electricity if I'm paying for the Eskom account but I'm a tenant on someone else's premises?

A letter or affidavit from the owner could work.

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Do I qualify for UIF if I continued working while receiving a SASSA pension?

No. While you can qualify for the SASSA pension if your income falls below the cut-off point, you cannot qualify for UIF if you are getting a SASSA pension.

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My Gold Card shows it expires in 2027 – do I still need to collect a new Black Card?

Yes, everyone with a SASSA Gold Card needs to replace it with a Postbank Black Card, but you do not need to rush to replace it, unless so instructed by Postbank.

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Can I transfer my dad's property to my name without going through the Deeds Office?

No, I’m afraid there is no way to transfer the house into your name without going the official route through the Deeds Office.

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Can I get my pension benefits if there is a shortage that I was never told about or given proof of?

If the employer can provide proof of the shortage, they may withhold benefits.

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What should Damelin students do to get refunds if they have already paid their tuition?

You first need to try resolve the issue with Damelin. If that doesn't work, you can escalate.

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How can I get the gardening service at our townhouse complex to stop using gas-powered leaf blowers?

It may be worth trying to increase the number of people in your complex who are prepared to support your cause or contact the Body Corporate if you have one in place.

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